Excellent Service on my billing query

I want to commend the excellent service that I received from Madonna this Morning.<br> I initially spoke to a gentleman who kept speaking over me (I asked him to ring me back and he kept on talking and failed to call back) and then when I called the third time I got through to Madonna, who promptly called me back.<br> <br> I explained to her what the problem was, and she listened and provided a solution. I must say I haven't had a pleasant experience dealing with one of your Agents Rochelle ( I think) and Madonna was the total opposite.<br>