excellent customer service by Joe blose

good day

I would like to compliment the service I received from Joe blose

he was excellent in building a great conversation and also explaining everything in detail.

He really made me feel welcomed and also made me as a customer extremely happy.

He is definitely a true asset to your company because being friendly and helpful over the phone to someone calling in with problems is not easy and he made it simple.

If only all your employees was like him

How ever I called again today and spoke to another advisor who was really not on point and felt like he was reading out of a book.

I am disappointed that my car got damaged last night and he showed no sense of client engagement and more of an integration session.

I asked a simple question where is my car and he said I don't know , but the right answer was I don't know but , I will find out and call you back and let you know.

I understand your turn around time but for you to tell me takes 2 weeks just to tell me my claim will be approved and I don't ewven know where my car is

also please can you tell me where my car is because I asked tow truck ppl if can tow my car home and they said no they have to take it and go for itto be assessed .

I do not want to pay any storage charges because I did not ask for my car to be taken to any place except my house