Excellent Customer Service

Dear Sir/Madam

I had an accident on Sunday, 25 April 2021 and logged the accident claim via the King Price App on Monday, 26 April 2021. I received a call on Wednesday, 28 April 2021 (Tuesday, 27 April 2021 was a holiday) from the King Price Insurance Claims Department to process the claim, the Consultant that assisted me is Ms Patricia Masilela (Na Dlambini). She was the most polite, professional, and friendliest Consultant ever. I took my car for assessing at Auto Magic Zambesi the next day. Within 2 - 3 working days, she called me to tell me that my claim was approved, and advised that the panel beater would call me to arrange when I could take my car for repairs. To cut the story short, as I am speaking, I am driving my car. I would like to say big up to King Price Insurance for the professionalism shown during the whole process (logging the claim, processing the claim, approving the claim, car hire, till my car was repared). As for Ms Patricia Masilela (Na Dlambini), thank you very much for your professionalism and calmness, I hope King Price Insurance notes that you are a hard working individual, who knows customer service ethics.

Thank you