Enquiry done on Transunion in error

Hello,

I received a notification from Transunion that a credit enquiry was done yesterday 01/04/2021 via the app. Firstly I would like to advise that I don't even have the app on my phone anymore because as similar thing happened last year in September. Secondly I am in the process of purchasing a house and I do not need any enquiries being done on my profile within this period. Thirdly I have been a client of King Price for more than 5 years so why are enquiries being done on my name.

I need this enquiry removed ASAP and if this is not corrected then I will be cancelling my policy.

I have had nothing but good things to say about your company but this error could cost me a lot.

I need someone to call me as a matter of urgency to advise how this is going to be resolved. I did not do anything on the app to warrant this enquiry as I don't even have the app on my phone!

Kind regards, Linda Bulcraig