Empty promises from King Price

I had a very bad experience with another insurance company and then had the person who helped me with that to post it to Hello Peter to get resolved. They did apologize, but the damage had then been done. The manager who apologized thanked me for my Hello Peter complaint. She said that top management would otherwise not have known about that issue.

I then took out car insurance with King Price. The caller was very friendly and helpful. Once I was satisfied with the premium, I accepted the offer and a recorded contract was put in place.

Afterwards he asked me if I could refer anyone else who would also take out King Price. He said that King Price would then give me my first month premium for free as a referral commission. I then gave him a friend's number who then thanked me later, because he had also taken out King Price insurance for a lesser premium. In fact my friend had 3 vehicles, house and house content insured.

I do remember that they responded very quickly when I received a call back within 3 minutes when I initially required a quote from them. When my first premium had gone off, I sent an e-mail to them to inquire about their promise of a referral commission. I immediately received an automated mail to confirm that my mail was received, but they never contacted me or provided any feedback whatsoever. My 2nd premium has also gone off and I then wanted to send another query, when I remembered that manager from the previous insurer's words about top management to hearing of these issues unless people complain to Hello Peter.

I therefore decided to rather report it here to express my dissatisfaction with regards to empty promises. I now start to wonder how their claims would be handled.