Dragging feet when in the wrong

A King Price Insurance client skipped a Red Robot and caused a collision with my son on his motorcycle. I decided to claim through my own insurance and let the insurance companies fight it out as I have experienced a Third Party claim before and was not going to wait months for repairs. All the evidence was provided to my insurance, who in turn provided the information to King Price Insurance. Months after the accident have I still not received my access back and when queried am I informed that King Price is "still busy with validations before the file is allocated to a negotiator". There is clear video evidence from a dash cam showing how their client ran a red robot, causing the collision. Except for the physical and emotional damage caused, could my son have lost his life and King Price are still "validating" Just shows the King Price does not care about the community, safety of the community and does not except responsibility for their clients wrong doing.