CL
Cathy L

1 reviews | Active since Mar 2010

09 Jan 2024, 11:48

Double standards

I have been a customer with King Price for several years. I only resently learned that my home address on the policy was wrong. Having that rectified, the policy had to be cancelled and at the same time renewed which resulted in the telling me they will not cover my home content anymore due to the position my thatch lapa(which I have had for all the time I was insured by them) is from my main dwelling. I was told to get another home content insurance but they will keep my vehicles insured with them.

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Replies (1)
King Price Insurance
King Price Insurance's reply09 Jan 2024, 13:00
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss.