Don't switch to King Price unless you can afford to essentially have what equates to no insurance in teh first place

I would like to caution all individuals against relying on this company's adverti*****ts, as they have proven to be ineffective. On June 9th, I experienced significant material losses, likely due to a power surge. Initially, my experience with King Price seemed promising. I promptly contacted them, lodged a claim, and the process appeared to be running smoothly. However, my concerns arose when the equipment was collected on the 12th. It's worth noting that the damages included three computers and four screens/monitors. The collection was carried out by King Price's "preferred" service centre, using an open-back bakkie without proper cover. Instead, they placed a small grey wool blanket over the technology. I was informed that the report would typically take 3-5 days. Unfortunately, a considerable waiting period ensued. Only the next day after my equipment was collected, the 13th, was I contacted by a representative from King Price reached out to “initiate” the process from their end. As the report had not arrived within the expected timeframe, it took significantly longer than the alleged 3-5 days, I had to contact the King Price representative onand around the 20th/22nd June to inquire about its status. It was finally disclosed to me that further discussion was necessary, as they had “finally” received the report. During the discussion, the representative informed me that the so-called "technician" from the service centre claimed that all the equipment in question had succumbed to "old water damage." I find it perplexing that the technician would allegedly pinpoint water damage, especially given that my equipment was collected on a rainy day without appropriate coverage. Additionally, the allegation of "old" water damage is absurd since we were actively using the equipment that same morning. Furthermore, it defies logic to suggest that three separate computers and four separate screens, situated in different locations within a well-insulated and waterproof room, would simultaneously experience spontaneous "old" water damage. This appears to be an excuse employed by King Price to conceal their own incompetence and evade their responsibility to provide the insurance coverage for which I have been faithfully paying. The very purpose of insurance is to ensure one's ability to recover from losses, rather than allowing the providers to seek excuses to withhold services and deny rightful compensation or replacements. In all my years, I have never encountered such difficulty with an insurer when filing a claim. King Price's approach to "service" and moreover the lack thereof is exceptionally disappointing, far worse than any previous insurers I have dealt with. Due to this apparent cover-up orchestrated by King Price and their service centre, I am now at risk of losing my job, which relies entirely on having a functioning computer. To compound matters, the representative who was supposed to assist me has abruptly resigned, leaving me without any follow-up or resolution to this matter. The impact on my livelihood and the well-being of my family caused by King Price is utterly unacceptable. Therefore, I strongly advise anyone considering joining King Price to carefully evaluate whether they can afford to have their claims unfairly denied and to prepare for an arduous process where no one seems to have any idea of where they are at any point, as it seems they collaborate closely with their service provider to find ways to deliberately reject claims. All I desire is for my claim to be paid promptly so that I can urgently purchase replacement equipment, ensuring the security of my job and livelihood. I do not feel this is outside of the scope of their alleged service obligations…