Don't expect to be treated like Royalty from the Kings Service, you will remain a peasant

King Price 3rd Party claims are a nightmare.

I am insured with King Price but initially made the choice to claim as a 3rd party from King Price because of the High access and seeing that my policy was new and the vehicle was brand new old 5 days old, being an insured person I knew my premium would go up.

Firstly the claims department made a mix up and open a claim which was the right thing but then they sent me for assessments to a panel beater after a few days I had not heard anything from either the legal department or claims. I called and spoke to the legal department who told me that the claims department doesn't know what they are doing. anyway that part was sorted after much effort, so the legal department assured me that my claim will be processed and that the 3rd party payment will be sufficient to get my vehicle repaired to the original condition.

Back and forth and many questions later the legal department asked me to gather 3 quotations which i told them that i already went for the assessment at their chosen assessor, never the less I got 2 quotations and the quotation from their assessors. I then got told that the assessment team from King Price will discuss the situation and call me with an offer of settlement. Taking to account that no assessors from King Price themselves saw my vehicle physically only pictures taken the offer came and it was R 20 000 less than all the quotations provided. When I questioned this the person from legal he assured me that my vehicle can be repaired for that amount. but seeing that i am a King Price client i can claim from my policy and the access will be waived, as i was not happy with the amount and had to become very persistent that the damages be looked at again. the legal person even sent me the quotation from their service provider which the amount was based on, being a person with background on vehicle damages i drove to the service provider and he was closed on the Saturday, so i went on the Monday without the vehicle, i asked to speak to the person who did the quotation and that person told me that the vehicle cannot be assessed properly until stripping is done. so i took time off from work and drove around getting opinions and i was told by many panel beaters that my vehicle would never be repaired for that amount as the vehicle needs to be striped and what if other damages are found, being that the vehicle is damaged at the back it is totally understandable, i then told this to King Price Legal department. who then told me that there is nothing that they can do about that. they are not willing to offer me more than their assessors price. i then went to their assessors for another quotation and the assessors told me the exact same thing the vehicle needs to be stripped in order for a final amount to be determined. so hear I call the legal department again. King Price completely refused to hear anything or even compromise remember i am insured with them as well. so they told me i can claim through my insurance policy and they will waver the access.

i at this point had given up it has caused more stress and anxiety then anything else. i am a first time new vehicle owner my vehicle is only a month old, i am a female who has to rely on this vehicle, i have now wasted countless time and energy , i have driven over 400km's just to get quotations some panel beaters charge a fee for quotations, which i had to pay out of my pocket.

so i tell legal i cannot settle for the amount they offering and now i'm highly frustrated as its been almost a month dealing with King Price for a settlement. i now have no choice but to claim from my policy so that my vehicle can be restored to its original condition.

now i am told by legal that i have to pay the access and then claim it back??? first my 3rd party claim was a mess and i was told i would get an access waiver now because i was practically forced to claim from my policy after i was told that the access would be waived, i have to pay the access. the legal department cannot give a straight answer to anything and it seems as if King Price does not have any common courtesy when it comes to 3rd party claims not even for one of their own clients.

King Price Legal Department is a mess and they have no sympathy, they do not even want to hear the client out. they simply just force you to dance to their tune. they use ambiguous words and cannot explain to the layman.

i am totally disgusted in the manner in which the claim was handled, there is no way for my vehicle to be repaired unless i claim from my policy which then king price wins gains the extra on the premium from both parties, this is unacceptable.

The vehicle could possible cost almost R 90 000. to repair but King Price wants to settle an amount of R 50 000. So who will be liable for the R40 000???

This process with King Price causes the client untold stress and even more anxiety that the accident. what is the use of having the "King's Royal Service" when you get treated worst than a "Peasant".