DONT EVER GET FEEDBACK

This is the second time I'm trying to claim and Rodney seems to only react IF I complain. The first claim I also had to come onto hellopeter before I got any response. I would like to change my claims manager as I understand they are assigned specific people. If that's not possible I will seriously consider changing insurance as the service is absolutely non existent at this stage. I have emailed Rodney directly multiple times and receive nothing back. I've logged calls with the call center who also cant get me through to Mr Mahlangu. What else am i supposed to do????