VR
Veronica R

1 reviews | Active since Jun 2022

01 Dec 2024, 11:22

DONOT INSURE WITH KING PRICE

Extremely terrible service. I got in a minor car accident damaging 2 wheels on Thursday 21 November 2024 around 6am. King price took over 10 days to give me feedback on the damages report after I had made multiple calls to follow up. No one reached out to me to give me feedback on the progress of my claim except the assessor who contacted me during a meeting and even after I requested a call back he never called me back. The insurance company later rejected my claim and failed to communicate this in time & I had to call them 10 days later to get this feedback. I was than instructed to collect my car within 7days and get it privately fixed. I have been inconvenienced and without a car for 7 working days over something I could have fixed in 1 day had they communicated the possibility of my claim being rejected if ever the repairs fell below the access. They make false promises to get you to take their insurance and than when you put through a claim they’ll reject it and not even give you any feedback inconveniencing you even further. I have never missed a premium and yet when I need my insurance they can’t assist. Worst decision I ever made was moving over to King Price!!!

0
Replies (2)
King Price Insurance
King Price Insurance's reply02 Dec 2024, 10:47
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
VR
Veronica R's update03 Dec 2024, 09:10
Reviewer Update
I don’t want to waste anymore of my time with an internal dispute process that will amount to nothing. The insurance company is a total ***** and I want my policy to be cancelled so I can move to a competent insurance company who is responsive, provides their customers with feedback and is transparent. The cancellation department is unreachable which is no suprise given I’m dealing with a company that lacks integrity. I will be added this to the list that I’ll be taking to the ombudsman.