DON'T EXPECT THE ROYAL TREATMENT

I Logged a claim this morning after 8 with Carmen. My Passenger window was smashed this morning in front of my house. From start to finish. Firstly, they couldn't trace my ID Number again as a change that had to take place after the last claim in March wasn't yet rectified.<br> <br> I was then advised that I would receive an SMS with the claim Number and I would receive a call from FIX 24.<br> None of this happened. I called back at 12 and the agent said he will follow up and he will get back to me. This didn't happen. I then called back at 1.30. Same promise. Carmen then called back about 1/2hr later confirming that 24 Fix needs to order in the glass and that it willi take a few days. 24 Fix is still calling. I had SMASH and GRAB on my window so the window is shattered but the perpertrator couldn't get into the car so it minimised the damage. I am now told that apart from double the excess of my previous insurer, I will just get normal glass, so the next time, guaranteed, I will lose possessions as well or the Car radio etc. What is so ROYAL about that TREATMENT. Second claim, and I am hugely deflated and feeling like a commoner