Doing their jobs for them

The claim process went 100% cant fault there. But the legal department what a load of ****. There is no communication from them, i have to keep calling them to find out what is going on. Is it my job to go to the panel beater and get the final invoice. I just can understand why they not doing their jobs. i don't want to name names there but I really think King price should start looking for more competent people to work in the legal department. I also get told they waiting for paper work from claims dep. so i called claims and asked them what is the hold up. they say all docs have been received. 2 months now and still waiting for king price to get my money back from the other persons 3 party.