Doing their job for them, disappointing service

<p>I moved over to King Price nearly 2 years ago, as they offered me great prices to cover my household contents and 2 vehicles. </p> <p>I have had 3 small claims within this period and have been satisfied with the service thus far. However, a while back I was debited twice in one month, contacted them to ask why and was told it was a system error and I would be refunded. That's great, I thought. A simple error and so we move on. I did receive a refund, but only partial, After phoning them a few times to reminded I was due said refund. There is still a shortfall on the refund and after continuously phoning them, and still not receiving the balance, I have just resigned myself to the fact that I will never receive the amount and its probably better to be in credit than arrears, so I have left it. </p> <p>Following on from this, I was recently involved in an accident on the 1st of April, yes, just my luck. Of course, the party that was at fault is not insured so I, of course, need to pay for my vehicle to be repaired. We followed all the procedures and filled out all the paperwork. Unfortunately, I am still no closer to getting my car repaired, it's still sitting at the panel beaters waiting for authorization from King Price. </p> <p>I have continously phoned King Price, multiple times a day, I might add, to ask them where they were at with this authorization. I kept being told that it was being dealt with by a consultant and they were waiting for validation. I asked what that meant and I was told that they were just waiting. I asked, every time, for the said consultant to contact me and let me know if I could assist and where they were and what they still needed to validate the claim. Needless to say, my phone call was never returned by the consultant until nearly 2 weeks later. When she did return my call, I was told that all they were waiting for, to validate the claim, was the Metro Police to confirm the Accident Report. So I said if she had called me like I asked, I could have assisted her. Needless to say, it cost me a drive to the Metro Police as they do not answer their 4 phone lines, ever, R151 to get a copy of the report and to email it through to them. I called straight away to say I had the report and would send it through ASAP, which was within an hour. I got a call back the following day from the consultant to say she had received and would let me know as soon as it's been authorized. I called back the following day, as I had not heard from them, and now they were trying to get hold of metro police to confirm the results of the breathalyzer test! Are you frigging kidding me!!! If no one is arrested at the scene, it means the results were clear! What the actual @#&* King Price!!! You are stalling so badly and I can't even fathom why??? My premiums are paid on time every single month, you still owe me money yet are simply dragging your heels. </p> <p>I am very disillusioned with your service. As soon as I do finally get my car back, I will be canceling my policy with you. I have practically done all the ground work for you for this claim and I am VERY dissatisfied with your service. </p>