***** Service Providers Used

You took my car was in last year tfor a repair due to an oil leak... your service provider Vanos Tech took -+3months to return me my vehicle and when it came back it suddenly had an issue it never had before they fiddled with it. We IMMEDIATELY reported the problem to them and were avoided and told it is not their fault, even though the work was done on the engine and this was an engine problem... which you as our insurer had paid out for.

We then asked about 12month warranty on work done and once again got silence.

4 months down the line... Things have now escalated and we took the car for service to Audi and they informed us that the EPC light is indeed an engine issue and Vanos Tech were supposed to fix it. We asked for a FULL report of the work that was done last year and... SILENCE once more and over a month and counting and you still haven't produced your report of what exactly Vanos Tech was doing with our car for 3 months and can't explain why that EPC light is on.

Vanos Tech has now had our car for a month and counting, they keep taking it to different specialists, clearly in an effort to try and pass on taking responsibility for shoddy work done. It seems they are trying to put in another claim for work that was already claimed for last October.

We am without a car for over a month now and incurring incredible expenses with trying to get around. Vanos Tech is refusing to answer my husband's calls or emails... all we ever get is "the car is wherver and you will get back to us in 30min" THIS NEVER HAPPENS.

WE NEED our car, FIXED like it was supposed to be LAST year AND with a full service report of what on earth Vanos Tech has been doing as you are wracking up mileage on our vehicle and it is due for service ontop of that... WHO is going to be paying the excess for driving our car around all over the place instead of taking owenership for your BAD SERVICE?!

I cannot believe that King Price Insurance uses of such bad desrepute, completely disgusted and we need to start getting answers and a fully functioning car back IMMEDIATELY.

King Price Insurance You have made a payout for a service and we as your clients have informed that the service provider YOU work with has not done the job and now we are suffering and yet still paying insurance monthly. It is also YOUR responsibility to then follow up with your service provider once an issue has been reported, to make sure that they correct it with immediate recourse. We already were 3 months without our vehicle ... premiums going off monthly and now once again... 1 month and counting for an issue casued by your service provider and ME as a client... I am the one suffering the consequences. THIS IS NOT ACCEPTABLE.