CB
Chana B
1 reviews | Active since Jun 2019
13 Jan 2020, 12:17
**** people
<div>not happy at all - i put through a claim for my damaged device, they repair value exceeds to retail value my phone is insured for R7k, and know kingprice is replacing the device based on the current retail price and not the insured amount. my argument is why am i then paying a premium worked out on R7000 insured value????????????? i cant deal with ***** people seriously........any insurance company can be good but its only at claim stage where you see there true colors.</div>
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King Price Insurance's replyOfficial
13 Jan 2020, 15:46Hi Chana
We have received your complaint and acknowledge all the contents therein.
Please note with portable possession insurance, you insure the risk item and not the value. The value was also specified by yourself and as per your policy contract you are always advised to ensure that these values are accurate/ correct in terms of the actual replacement value of the device. Thus it remains your responsibility as the insured to make sure the values for your portable possessions are specified correctly.
King Price needs to ensure to put you back in the same position you were in prior to a loss, in turn indemnifying you for a loss, and not enriching you. Should you dispute the outcome of your claim you are welcome to email ***
We have received your complaint and acknowledge all the contents therein.
Please note with portable possession insurance, you insure the risk item and not the value. The value was also specified by yourself and as per your policy contract you are always advised to ensure that these values are accurate/ correct in terms of the actual replacement value of the device. Thus it remains your responsibility as the insured to make sure the values for your portable possessions are specified correctly.
King Price needs to ensure to put you back in the same position you were in prior to a loss, in turn indemnifying you for a loss, and not enriching you. Should you dispute the outcome of your claim you are welcome to email ***
King Price Insurance's reply13 Jan 2020, 15:46
Official
Hi Chana
We have received your complaint and acknowledge all the contents therein.
Please note with portable possession insurance, you insure the risk item and not the value. The value was also specified by yourself and as per your policy contract you are always advised to ensure that these values are accurate/ correct in terms of the actual replacement value of the device. Thus it remains your responsibility as the insured to make sure the values for your portable possessions are specified correctly.
King Price needs to ensure to put you back in the same position you were in prior to a loss, in turn indemnifying you for a loss, and not enriching you. Should you dispute the outcome of your claim you are welcome to email ***
We have received your complaint and acknowledge all the contents therein.
Please note with portable possession insurance, you insure the risk item and not the value. The value was also specified by yourself and as per your policy contract you are always advised to ensure that these values are accurate/ correct in terms of the actual replacement value of the device. Thus it remains your responsibility as the insured to make sure the values for your portable possessions are specified correctly.
King Price needs to ensure to put you back in the same position you were in prior to a loss, in turn indemnifying you for a loss, and not enriching you. Should you dispute the outcome of your claim you are welcome to email ***