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stephan P

1 reviews | Active since Feb 2010

20 Mar 2026, 17:56

Do Not Use King Price - BAD News !!!

I am extremely disappointed in the service from King Price. STAY AWAY. As soon as you need to claim, they run away. I have been a customer for over two years with no prior claims. Recently, water damage and electrical surges in my area damaged my freezer, microwave, and dishwasher all in the same week.

I took all the equipment to a technician who confirmed the damage. King Price sent their own assessor, who used my kitchen as a workshop to take apart the microwave. He then visited the service center where the dishwasher and freezer were, only to tell me they would pay R1,400 for the microwave (valued at R3,000) and nothing for the freezer and dishwasher because they had already been 'worked on' by my technician.

They have been no help at all and took more than a week just to offer this poor payout. They are bad news; stay away. My son is with SANTAM and is extremely happy with their service.

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Replies (3)
King Price Insurance
King Price Insurance's reply23 Mar 2026, 07:32
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
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stephan P's update23 Mar 2026, 07:45
Reviewer Update
No need I've already send my complaint to your complaints department with my Cancellation as it takes you 3 days to reply to complaints but Instantly to Good reviews How convenient isn't is ?
King Price Insurance
King Price Insurance's reply23 Mar 2026, 09:06
Official
Our complaints team has received your complaint and sent same to the Your Council team as you are disputing the outcome of your claim.