1 reviews | Active since Jan 2023
Do not insure your valuables with them!!!!
I insured my home and portable devices with them, they will collect premuims on time without fail but when you want to claim the process it PROLONGED. I submitted a claimed from my ****** cellphone on the 30th of December. They asked me for a record of my first and last call (this is easy when your phone is on contract and still being paid for) it was impossible for me to get. The agent assigned to my case was always unavailable or on leave.
Only today do I receive feedback on my claim, noone even bothered to ask me whether I would prefer a replacement device or would I want to get a different device.
I only found out today that I had been overpaying for my device, I had it insured for 17k but I was told it was only worth 10k.
Why doesn't king price do annual assessment and reviews of portable device for the premiums paid can match the value of the device. It makes zero sense.
I tried calling them, everyone is apparently too busy to answer phones.
Thank you for your review, claims will be in contact to discuss your concerns and the way forward. Unfortunately due to the fact that the values of electronic devices change so often it is impossible for any insurer to keep up with the ever changing values. It is therefore up to the policy holder to make sure the items are insured for the correct value. It is also always important to make sure you are not under insured. Claims will be in contact to discuss.
Thank you for your review, claims will be in contact to discuss your concerns and the way forward. Unfortunately due to the fact that the values of electronic devices change so often it is impossible for any insurer to keep up with the ever changing values. It is therefore up to the policy holder to make sure the items are insured for the correct value. It is also always important to make sure you are not under insured. Claims will be in contact to discuss.