Do Not Insure Your Cellphones with King Price

I am beyond annoyed with you guys, In Jan I lodged a claim for my cell phone after numerous back and forths, etc a replacement phone was delivered. Yesterday the replacement phone stopped working. I drove to the Istore they advised me that there is a hardware issue. I call King Price to advise them, and it feels like it is my problem now. In Jan I sent this and got no reply from them Raziya Moosa <***> Thu, Jan 27, 2:38 PM to ***

I have to say your service is poor guys, I was told you will repair my phone, I was asked to pay the excess which I did and then today I get an SMS that my claim is finalized and an email. I then get a call telling me the phone is being removed from my insurance since it's not repairable then I ask okay what does that mean and the person can't help and puts me through to Samu at claims, I ask her what is going on she doesn't know either and can't help and says she needs to email someone, I was told 3-4 days to repair my phone last week and today its a different story. To say I am unhappy is an understatement when it is my first claim with you.

The "new" phone has an issue and looks like again I have to be given the run around for this matter to be resolved, I would hate for anyone to go through that, already being without a phone these days is difficult as it is. They just make the experience worse. I will be removing all my portable possessions with them and taking them elsewhere, this is just not worth the hassle for me.