DO NOT INSURE EVEN A PIECE OF PAPER THROUGH KING PRICE INSURANCE

If I could give this company negative 5 stars I would. Dealing with a simple cellphone claim has taken close to two months, of which they still debit your account for the premium on a phone that does not exist anymore. I supp**** them with absolutely everything that they requested of me in a timely manner. They were too lazy to get my documentation for my from the Sandton police station therefore I went back (after extreme trauma) and stood in a line for over 2 hours when they had closed down two days before because they had an officer test positive for Covid. Then they wanted me to sign an affidavit from the service provider, which is clearly stated on my policy is Cell C, Sabelo (the man that sometimes bothers to deal with my claim) sent me Vodacom documentation 3 times when I asked and asked for the Cell C documentation. Now, almost a month later after sending him the cell c documentation that they asked of me, sends me this email at 7am:

"Good Day Miss Liza, Hope this mail finds you well, Please kindly note that I need 2 more documents from you that you didn’t send to me. I have received an email response back this morning confirming that we need the following: 1. A certified I.D Copy of the owner of this device 2. Please sign the attached document and also note that it MUST be signed by commissioner of oaths at the police station AND With Cell C, client must also complete another normal saps affidavit confirming that he/she is giving us permission to conduct the last usage on his/her number for the specified time period."

Trying to insinuate that there was negligence on MY behalf when in fact he had NEVER requested such documentation in the last two months. How does an insurance company not know the required documents needed for THEIR claims process?

Never ever in my entire life have I encountered such disgusting and apathetic service in any other claim I have ever gone through. I was attacked while on a run in my area and my device as well as other items which thankfully were not insured through this pathetic excuse of a company were literally ********** of my body. They then jumped into a white Toyota Corola and sped off, I was informed by the police station when reporting my case that I was about the 7th person that this exact event had happened to in my area and I also informed King Price of this. A device that I have already told them I switched from using as a primary device over lockdown for fear of this happening. They are quite literally trying to just waste time so they can continue to take instalments from me to then find an excuse not to fulfil my policy.

Also, when you submit a claim you are never given ANYONES direct number to contact thus you always have to sit on line with the call centre to be able to speak to anyone about your claim. I have never encountered behaviour like this in my life.

DO NOT USE THIS COMPANY FOR ANYTHING.

Every "positive review" I have seen has been from people who have only opened a policy, during this process they are extremely quick to get you signed up and get your banking details. Just wait until those people have to actually make a claim, I GUARANTEE that they will not have the same sentiments. It is my biggest regret giving this company a chance.