JB
Juan-Marie Burgess

1 reviews | Active since Oct 2015

12 Feb 2016, 14:52

DO NOT EVER consider joining King Price!

I have never received such bad service in my life! I reported my accident to KP the 17th of Dec, they eagerly ask you how you would like to be kept in contact with regarding the progress of the process,by sms/email/phone call and how frequent. Makes you feel you are important to them.don't be fooled!! I asked for a phone call once a day.To date (12 Feb 2016) I have received 2 phone calls, 1st from one of the supervisors after complaining middle of January that no one has told me what the status of my vehicle assessment is 2nd, when I informed them that the 3rd party wants to pay for the damages on my car, and no one is phoning me back after leaving urgent messages to phone me! I still don't have my car 12 Feb, I have been in contact with the panel beaters the whole time myself, not once, has KP phoned me to let me know the progress of my car or ask if I am ok, after the fact that the 30days have passed for car hire, and I technically sit without a car. Thank God for the 3rd party being a such a wonderful person, paying and extending the car hire while I wait for my car to be fixed. King Price, you feel nothing for your customers, and I hope people considering to join read this!!!

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Replies (1)
King Price Insurance
King Price Insurance's reply16 Feb 2016, 11:48
Official
Hello BurgessJ,

Thank you for your comments and allowing us the opportunity to respond. We note that the panel beater regularly sends you SMS's pertaining to the status of the vehicle repair. Unfortunately ourselves as well as the panel beater do not have control over parts delays from the vehicle manufacturer hence a delay in repair time. Rest assured us as well as the panel beater have your best interest at heart and are trying our utmost best to speed up the repair process as much as possible.


Royal regards

The kings court