MG
Michelle G

1 reviews | Active since Sept 2014

21 Feb 2019, 17:20

Do not be enchanted by empty King Price Insurance promises; its a frog not a prince

I moved my insurance to King Price beginning 2017. What a huge mistake. I had a car accident on 5 October, someone drove into me at a red traffic light at high speed and bumped me into the car in front of me. Assessment received on 11 October, work at PB started on 25 October. Original ETA 16 Nov changed to 23 november due to delay in parts. the people involved in accident with me got their cars back the week my work started. Received car 23 November and did inspection and all panels was aligned. On the 1st of December a lady turned left from the right lane and bumped me on my front right. Insurance told me to use Automagic Centurion. So car had to go in again on 28 January. I requested parts to be ordered and received prior to taking car in as i was not going to pay for rental car out of pocket again for 5 weeks.Called me on friday 8 Feb to say I can collect car. in the meantime i heard some negative feedback from AM so asked a friend who do insurance assessments to join me. To say the least my car looked like it was dont at a back yard panelbeater. The paint was a mismatch as apparently KP do not pay for blending. so after lots of discussion they agreed to fix the mess. Went back on Tuesday 19 feb to fetch. Paint still mismatch and the bonnet panel is misaligned. AM insist this was poor work done by Dino in October incident and then also told me there was work done on my doors on the left which is NOT the case as i bought the car new and had only the two accidents. They had a report done by Hyundai saying their work is great (which its not as the colour mismatch is obvious) and that the issues are all due to work done by Dinos. So in short DO NOT EVER swithc to KP. The 1k saving in premium is not worth it in the long run when an expensive car require work. Dinos replaced my bike carrier but closed the gaps at the bottom so the bike carrier cannot go in all the way! the plug for the connection to the lights dont work and it was working before. The reason KP is less expensive is they save on the low quality suppliers. some key things i learned: KP DO NOT PAY FOR BLENDING so you will always have color mismatch, they do not allow for a rental vehicle to be dropped of and picked up at PB you have to pay europcar R370 to do that each time. I had a bad run with two accidents in two months (never an accident in the last 5 years). And in a legal case where the other party admit guilt and they pay your excess to KP its not paid to you until you follow up! They received the money 25 January but when i called on the 11th of Feb to enquire nothing has been done to repay the money and apparantly you need to call them and request the money to be paid to you. So the royalty treatment you are expecting is non existing. At this point I wont even go into how my premium went up moving to a secure estate from a independent house in December!

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Replies (1)
King Price Insurance
King Price Insurance's reply22 Feb 2019, 15:57
Official
Dear Michelle.

Thank you for bringing this to our attention.  

Our repair management team have been in contact with you to discuss the matter and provided you with the way forward on the matter. 

Should you require any additional information you are welcome to contact us. 

Royal regards
The kings court