Disspointed client

I had a very bad experience with them as I had an accident in January 2023,I was the one following up and during the follow up I got a feeling that my claim was just put aside as I would get different consultants everyday,wasted a lot of money buying airtime and data to contact the insurance via calls and emails, at the end of the day the insurance made a settlement with the bank but they paid late and I still had to pay for the penalty fee and the excess,I got tired of fighting and I agreed on paying but I am not happy at all,I just made peace because to be in an accident alone is traumatic and having to fight is also costly especially mentally it's draining...poor service delivery to the client and I can't recommend or refer anyone after this experience, when I say service delivery I feel that the insurance company should have been the one's contacting me even if it was via sms to give me the details of the claim or the progress of the claim,took us almost 2mnths to finalise the claim and it's not like there were missing documents or anything that was mentioned to me as a client that delayed the process instead everytime I called each consultant would say claim is not yet finalised until I escalated complaints to complaints department ,when I was paying the insurance I thought I was going to be stress free when I get an accident but I was wrong it's more stressful still trying to recover slowly from the tragedy