Dissatisfied client

I have an insurance for 3 years with king price, and i am only submitting a claim now due to the heavy rain causing a problem with my car.

Recently i put a claim through for my Mercedes Benz C180. The first time the car was towed away, and during the time that the car was at the assessors, King Price did not make an attempt to even contact and keep me updated on whats happening with my vehicle. (not a message or phone call). The car was then sent to me without being repaired. There after we had the same problem with the vehicle and King Price came to fetch the car again. The second time the car was towed. And after 7days of no response from King Price, only when i called them to find out about the progress about my vehicle, the lady said that she is waiting for a response from the assessors in order to get back to me. On query of the whereabouts of my vehicle, another lady said "firstly the car is towed to jhb" my response was "i live in durban, why is it in jhb" then she said "oh! You in durban, let me just check again" (she said very casually) then she gave me three different addresses. Then i phoned the three different companies in order to check up on my vehicle, and then i found out that none of them have my vehicle. Thereafter i call the towing company and the guy said "your car is in Springfield park" and King Price didnt even know where the car was located.. Thereafter i called the company in Springfield Park and the person that spoke to me said they are actually shocked that this car is with them for 2 weeks and they didnt know where it came from because the towing company had brought the car to them at 6pm and they close at 5pm. The towing company had left the car outside and had given the keys to a security gaurd. On the next day when they came on duty they seen my car and the guard gave them the keys. The company didnt know where the car came from as they had no mandate on what to do with the vehicle. They were so glad when i called because now atleast they know which insurance had dropped the car off. On getting back to King Price with this information, they were very disinterested and very unhelpful, they always said that they will "get back to me" and yet they dont, unless i call them and i will still be kept on hold for 20minutes and even after that they have not got back to the assessor with instructions on what to do with the vehicle.

I put numerous call backs and no one got back to me. After i put a call back on my daughters phone they had called instantly, so to me it seems as if i am being ignored.

Honestly, After i am done with this claim i will be cancelling my 3 vehicle insurance and i will never refer king price to anyone.