Dissatisfied and disappointed.

What a pathetic insurance company that does not live up to its values and promises for its clients .. I submitted a claim for my phone a week and half ago, provided them with everything that they need and everyday when I call to follow up on my claim , there’s a story . They want me to provide them with the last usage sate from my network provider when I have given them the ITC number which shows that my phone is blacklisted .. and no they are refusing to accept that and want a last usage date. I went to my service provider which is Vodacom and requested for the last usage and I was told that they do not provide that , they have given me a ITC number which shows the phone is black listed.. they are *********** and require different requirements for the same thing . A colleague of mine , lost her phone and did her claim and was required to provide a last usage from Apple not their network provider. I don’t even want to mention their staff , the attitude stinks because they are well trained to ill treat their client . king price please pay my money or give a new phone . It’s going on to two weeks and I am without a phone . This is not what you said when I took out this policy . I will never recommend you to anyone and I regret the day o took out this policy , even more over , you’re expensive on your premiums .. I have never missed a single premium and yet you people are bull****ting me