Dissatisfaction with windscreen claim payment

I am insured with King Price, and two weeks ago, I filed a claim for a chip on my windscreen. However, I was shocked when I received a message stating that I would need to pay R1,250 for the repair. I inquired about this payment but have yet to receive any response. I now regret switching from my previous insurer, where I never had to pay for such issues. The only time I paid was when my entire windscreen had to be replaced, and I only paid R500. Now, for a small chip, I’m being quoted an unreasonable and ridiculous amount, and no one is responding to my queries. I’m extremely dissatisfied with their service. I even told the friend who recommended me to King Price that I would never recommend them to anyone. She only suggested it to me because she was promised R10,000, if she can get a person to join ,which never materialized.