Dissapointment

Good Morning

POLICY NUMBER: KP **********

I write this email with great disappointment and frustration.

I on the 07th January 2019 received an SMS advertising that your organization can offer me lower premiums. Seeing that I am planning on purchasing a vehicle soon, I rep**** yes to the SMS of which was prompted if I would like a quote.

At 08:41am I then received a call from a guy buy the name of Sajjaad. Not sure of the surname though, who talked me through how King Price will be the best Insurer for me. I was impressed with the way he handled it all. Advised me of the lovely benefits that were offered, even said that he would waive some joining fee of R271.00.

When it came to giving my banking details, of which at the point I advised that I simply wanted a quotation as I was comparing quotes to see what suits me best and also to have to consult with my wife before committing to anything. He then advised that it wouldn’t be a problem and that we should continue as the way he was going to load my application was that I was then able to change any dates, and or cancel if my deal with the vehicle had fallen through. At some point I requested for theses documents to be email to me so that then I have something on black and white to help me when consulting with my wife to make a decision. Sajjaad confirmed that an email was to be sent to me. He also mentioned that he was going to set up a debit for the 22nd February 2019 for an amount of R300 to be deducted as a pro rata amount, and that I could change or cancel the date anytime up until that date. That call lasted 34min and 45 secs. Which would roughly bring the time to about 09:10am.

At 12:20pm I called Sajjaad on ********** of which he advised was his direct line, to advise that I had not received any email as yet and wanted to find out what the delay was. I was told that the application was at some verifying stage and that I was to receive the email in about 10 – 15 min time.

At 15:12pm I received smses welcoming me to King Price as well as providing me with emergency numbers. At 15:21pm I again called Sajjaad and advised that I received smses but still no email. I was told the same story that my application was still in the verification process. I was told that I will receive the email and should also check my Spam folder as the emails sometime go to that folder.

At 15:47pm I called Sajjaad again, with a bit of annoyance, I advised that I did receive any email of such in any of my email folders. Sajjaad again checked on the system and it sounded as if the same issue arose. I was assured that by Sajjaad that he was to contact the person in that section or department personally to find out about the delay and will contact me back, but if not that they only close at 19:00pm and that I will defiantly receive such email before close of business.

Today 09 January 2019, and I have still not received any emails or calls. I have on numerous occasions throughout this morning have tried to contact Sajjaad to no avail.

I am very disappointed after the whole good and professional pitch that was given by Sajjaad.

I am no longer interested in your business and would not want you as my insurer. Please can you cancel my application with immediate effect. If this is how it starts then I cant imagine what lies ahead. I was **** to about a simple email, so what more is install for me. I am sorry but I cannot do business with an organization which displays this kind of behaviour towards customers. I also request that you are not to debit my account on the date Sajjaad mentioned as I am no longer interested in your service thank you. I will be reporting this incident with “Hello Peter”, Social media platforms as well as the relevant ombudsman.

Please can I be provided with a reply to this email or an SMS confirming the cancellation.

I await your response or reply herein.

Regards,