TM
Tracy M

1 reviews | Active since Dec 2019

13 Feb 2023, 12:33

Dissapointed Client

Good Day,

I have logged in a request with King Price Insurance some time last year August. I had initially done a claim in 2021 Dec and less than a year later the things that were fixed, were falling apart again. Since last year August, I have been calling and sending mails and I always get the feedback that someone will contact me. Very unlike King Price Insurance. At this point I'm frustrated and disappointed as I'm not getting any assistance and lastly worried that the issue is getting bigger than at the time I logged in the request.

0
Replies (2)
King Price Insurance
King Price Insurance's reply13 Feb 2023, 13:02
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
TM
Tracy M's update28 Feb 2023, 15:59
Reviewer Update
Good Day,

Thank you King Price for attending to my matter with urgency. The communication was top-notch. A big thank you to Stephan from Procurement Department, who kept me updated with everything.