LM
Leon M
1 reviews | Active since Jul 2018
15 Jul 2019, 18:42
DisRoyal Service by Carla Bekker
I would like to express concern over the poor quality of service that I am currently receiving from Carla Bekker. I think it is the second time that I have had the misfortune of being assisted by this employee. On the previous occasions and now also, I feel that Carla thinks that she is doing me a favour and that I am in her debt. She is unavailable on the number that she has listed and is less than poor in replying to emails. Please could there be some sort of consequence for such poor service. This does not bode well for KingPrice if this is the quality of employee who is supposedly providing a royal service. Being assisted by Carla makes me feel like a peasant. I wish never to interact with her ever again.
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Replies (2)
King Price Insurance's replyOfficial
16 Jul 2019, 08:16Sometimes, despite our very best efforts, things go wrong… And we’re so sorry this happened to you. Thanks for bringing it to our attention though! We’re already working on making sure it doesn’t happen again. We’ve also tracked down your info in our royal vault and will be in touch.
King Price Insurance's reply16 Jul 2019, 08:16
Official
Sometimes, despite our very best efforts, things go wrong… And we’re so sorry this happened to you. Thanks for bringing it to our attention though! We’re already working on making sure it doesn’t happen again. We’ve also tracked down your info in our royal vault and will be in touch.
LM
Leon M's updateReviewer Update
29 Jul 2019, 18:01I continue to be in disgust regarding the matter. Admittedly, I did receive contact from some higher up the food chain at KingPrice. After two missed communication attempts, the said person gave up (doesn't take much to throw in the towel, hey). What is more disturbing is that I received no email, telephone call or any other communication regarding the status of my claim, now going on four weeks. Undoubtedly, the most horrible matter in all of this is that KingPrice requested Ocamaster to do the repairs on my iPad. They are another brand of shocking. Poor service in pickup of my iPad, add zero communication from them and delay upon delay. Ocamaster won't even respond to an email that I send through their website. Perhaps KingPrice are cutting corners and awarding repairs to cheaper service providers and therefore we the customer are party to receive poor service from the likes of Ocamaster. Royal service, that is a presumption and KingPrice should not use the term loosely. Please stop lying to the customers. I now demand for someone highly competent take on this matter and assist me. I grow tired of you poor service delivery and this is not what I pay a heavy premium for, the delay is more than unreasonable. Absolutely poor.
LM
Leon M's update29 Jul 2019, 18:01
Reviewer Update
I continue to be in disgust regarding the matter. Admittedly, I did receive contact from some higher up the food chain at KingPrice. After two missed communication attempts, the said person gave up (doesn't take much to throw in the towel, hey). What is more disturbing is that I received no email, telephone call or any other communication regarding the status of my claim, now going on four weeks. Undoubtedly, the most horrible matter in all of this is that KingPrice requested Ocamaster to do the repairs on my iPad. They are another brand of shocking. Poor service in pickup of my iPad, add zero communication from them and delay upon delay. Ocamaster won't even respond to an email that I send through their website. Perhaps KingPrice are cutting corners and awarding repairs to cheaper service providers and therefore we the customer are party to receive poor service from the likes of Ocamaster. Royal service, that is a presumption and KingPrice should not use the term loosely. Please stop lying to the customers. I now demand for someone highly competent take on this matter and assist me. I grow tired of you poor service delivery and this is not what I pay a heavy premium for, the delay is more than unreasonable. Absolutely poor.