Dishonest: Please pay my authorised claim.

I would like to express my displeasure at which my claim is being handle. Everyday I'm told a different story. Seems like you don't want to settle my authorised claim. My claim CKP ********** /1 was authorised on the 16/08/2017. When i phone in to enquire about the progress in terms of payments, Im told we have already settled the claim for which that will be a lie. I even received a call from a certain number ********** 110 informing me that a payment has been done. I have check my balance for the past 3 days. No payment was made. Please if you want to keep a client, be honest all the time. Honest is the key element as far as insurance deals are concerned.