Dishonest...lying...unkept promises

I have been trying to change vehicles on my policy number KP ***, since 25 April 2016. They duplicated a vehicle which I disputed on the same day via e-mail to no avail. I made 4 calls yesterday to try and establish what my monthly debit order amount would be and requested a copy of my schedule. I spoke to a lady called Yolandie twice and later Brandon who referred me to their manager Jolanda at 16h38 who assured me they will not collect the increased premium and she would send my policy schedule within 5 min...still waiting and this morning the debit order has run for the increased amount, charging me for an additional vehicle I don't own. Client service is poor and this speaks to the integrity of the company collecting premiums on vehicles that don't exist