Dishonest in processing claims

King price Insurance is very bad and dishonest. Stay away from them by all means. The guy named emil nel (from king price) is a ***** of note and is disrespectful. One of the questions he asked was whether or not the females in my car were **********s. Maybe that’s how he lives hence the question. He has an overall ***** approach in his investigation as well. He used the information I furnished him with regarding the accident and how it occurred to **** a call and have some lady pretend to be one of the passengers in my car to try and establish that I gave them a lift and took money. I had already told him that I gave them a lift but he had to make a **** call to sneak in the part about money- using his pretend passenger, whereas there was no money involved; nor did was it discussed prior or during the short trip and as a result no one paid a cent. The recording of this **** call was sent to the ombudsman and myself by king price after I had asked the ombudsman to intervene. Secondly, there was another recording but this one doesn’t open nor play. King price however gave a summary on the email that the recording is of the call between me and their agent on 28/01/2019 at 06:45am, informing me of the changes that prohibit having fare paying passengers in the car. Note that conveniently this recording doesn’t play because the is no such call and they could not **** a call with me. Anyway, the ombudsman for short term insurance made a ruling in my favor on 25/08/2022. King price lies again claiming the remains of the car (recovery value) is worth more that what I sold it for thus avoiding paying what’s due to me in full, despite having sent them proof of the value of the remains of the car. Eventually I agreed to their low settlement fee because I’m tired and it’s triggering having to talk about the same accident for two years now. But even to this day I haven’t been paid my money. They always have an excuse or promise to call me back. I even ran out of airtime today waiting to be transferred.

Please Note that the ombudsman would not make a ruling in my favor if they were no lies found in how king price dealt with the case. I even asked the ombudsman to ask for the contacts from king price and call those passengers themselves during their investigation and also asked that they get a proper recording of the call between me and the king price agent that allegedly took place at 6:45am in 2019. I still get shocked when I think of the extent to which this insurance company went to try and avoid payment, I’ve lost all trust in insurances specifically king price. I reiterate, don’t get yourself involved with them.