Disheartening and poor service

For someone who has been a loyal client to king price for +8years with claims that were always handled properly and timely, the recent accident claim is driving me insane to say the least, the unprofessional and horrible service received is beyond disheartening, ended up having to do all the admin work myself, from calling in to their call center every hour to just get at least updates on my car claim to having to call the repairers and car hire company myself is so unnecessary and unprofessional. its been almost 3weeks since my car was towed and no work has been done to date because the repairer says they're waiting for authorization to proceed, and to add on that, the repairer AT&T Autobody gave me a ridiculous quotation for fixing just the bumper that came off. Not only is their repair partner also showing signs of being ******, but the level of service is beyond zero. What is the point of having car insurance if i must still do all the run around.. wish there was zero rating because i'm so disappointed especially with all the people that i have referred to kingprice. Best to find another insurer that will offer peace of mind and hassle free service not this extreme sport im being forced to do.