Disgusting unprofessional service

Absolutely pathetic service ! I recently submitted two claims and received a very friendly call from Carla Bekker. After that the wheels came off! I was supposed to have an assessor attend to my geyser claim. He never arrived at my premises as promised. He could not even give me his accreditation number!! I had a reputable local company give me detailed quotes which I submitted to King Price. This morning I get a claim agreement form which bears no relation to the claim I submitted. KP's employee Frans Kekana. He sent me a quote they had got from a company called ITU Assist which is totally unrealistic and bears little if any relation to my issue. I asked for a senior person liaise with me. I'm waiting still 20 odd minutes later!!!!

My other claim for a replacement pool pump was rejected due to my not letting them assess before I replaced the pump. A local pool company collected the pump and advised it could not be repaired so in good faith I bought a new pump. So I should let my pool go green and cost a small fortune whilst they procrastinate?

A senior just phoned me. I'll follow up this issue when it's resolved!