Disgusting service from King Price

For anyone considering joining King Price Insurance, read this first. I lodged a claim in with King Price in February 2020. To date my claim is still unresolved. I had to continuously follow up to get any feedback from them. I sent emails and would sometime not even receive a response. I sent an email on the 10th of January and to date have not received feedback from them only to receive a call yesterday, one and a half months later from one of their service provider. I had water damage to some of my belongings after some heavy rain. My items were collected and then told certain items would be refurbished. I rejected the work done on my coffee table as it was extremely shabby. They took my laptop and then refused to replace it saying it was wear and tear and it was old so therefore they cannot replace it. When I asked for it to be returned, they then came back to say that the service provider that they gave it to had lost it. They then offered to replace it with a refurbished laptop or pay me R2000.00. How ridiculous is this. I rejected this offer and asked that they re-look at this. Yesterday I got a call from another service provider to say that he has been asked to contact me to settle the matter and they are offering to pay me R3718 as a cash full and final settlement. Because of my frustration and wanting to close this matter I agreed to this cash settlement. Yesterday afternoon I get another message from the service provider stating that King Price is now refusing to make the settlement as agreed. This is the worst service I have ever received from an insurer. I would highly advise anyone that is considering changing insurers to King Price to think twice. They will do anything to avoid replacing your property.