Disgusting Service

If there was a zero rating… this company would get it.

It started with them approving a tow truck and then they say they did not, even though I received an sms stating they approved it. Then when I call the customer service, they don’t know where my vehicle was taken to. And so it continues, they put an assessor on the case that only deals with vehicles that can be driven to them. My vehicle could not be driven as it was in their assessment yard????? Now We are going into the 4th week of my claim. My vehicle was flat bed to their assessment centre and it was only 2 weeks after being there was it moved to an approved panel beater. I was told it will be moved on a certain day, but when I check with the panel beaters the vehicle was only moved 5 days later after I was told the claim was approved.

To add insult to injury, tools that belonged in the vehicle to remove the tire was ****** between their assessment yard and the panel beaters.

I then send an email to the claims assistant, he then forwards my email to another agent and I since had ZERO feedback on my query.

YOUR CUSTOMER SERVICE IS DISGUSTING!!! As soon as this claim is done, I will be changing insurers for sure… DO NOT USE THIS USELESS COMPANY