PD
Paleesa D

1 reviews | Active since Feb 2022

05 Jun 2025, 15:16

DISGUSTING SERVICE

Well King Price knows nothing about customer service, from the moment I took out the policy there were so many errors that were made by the sales advisor that I had to correct, Claim rejected due to PI which I am taking straight to the ombudsman since they know nothing about TCF, They kept our vehicle in storage for 21 days when the assessment was done in just 3/4 days. We have beeeeen following up with the progress of our claim with the week in week out, We finally got an instruction to collect our card before 7 days before we incur storage fees and guess what??? Jokes on us because KP has no sent the realse form!!!! The worst insurance to deal with. Why did they delay the claims outcome while the vehicle is in storage. YOU WILL PAY FOR THE STORAGE, WE ARE NOT YOUR FOOLS!!!!!!!!!!!!!!!!!!!!!!!!! I am beyond livid.

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Replies (2)
King Price Insurance
King Price Insurance's reply05 Jun 2025, 15:34
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
PD
Paleesa D's update05 Jun 2025, 15:42
Reviewer Update
I know and have followed the process, I just want clients to know before purchasing insurance with you. I will share my review because that's why we also have this platform.