disgusting service

without elaborating too much...I have never received such poor service in my life.it took over a month for them to look at my claim and in this time I received no calls or updates.I had to call all the time and it was if my claim was only remembered when I called.they have a condescending manner and they almost make you feel like the ********. The fact that they can answer so what to the fact that they just don't give a hoot.I am disgusted beyond belief.the lady dealing with my claim has not called me once. I have spoken to everyone around her.She promised me a week after I logged my claim that she would call me back.The claim only got some direction after constant calls to them. I asked them for a reason why they are treating me soooo bad.there has to be a reason