Disgusting Service

Im writing this email with anticipation that the matter can be resolved<br> <br> I made a claim on the 3 of June regarding my laptop which would not power up <br> <br> I than went and bought a charge at incredible connection thinking that was the problem <br> <br> I than tried to power the laptop up again and had no joy to which I contacted your claims consultant Marisa Stols<br> <br> She than had asked that I get a damage report from incredible connection to which they do not provide<br> <br> I than Called Marisa Back and was told that I should get a quote and on the quote they should state what is the problem with the laptop which they did<br> <br> I submitted the report to Marisa and was told by her the claim is been processed only to find out the a gentlemen by name of Adrian<br> needs to have a look at the look at the damaged laptop to which I agreed he then picked up the laptop and the same report was given to Marisa motherboard damage<br> <br> She kept me on the line for the past two weeks messing me around only to tell me the laptop was last used or accessed in April weather it was accessed last year even for that matter I run a business with 4 laptops so saying it was last accessed in April and we cannot be covered is beyond do