CP
Cindy P

1 reviews | Active since Sept 2025

24 Feb 2026, 17:21

Disgusting service

I am really disappointed and disgusted by the service that I've received from King Price. I submitted a claim in July 2025 for a leak in my bathroom. The contractors that were sent out clearly had no clue how to do a proper leak detection. Even when I pointed out where I suspected the leaks were, they disregarded it completely. In the end, they only focused on one of the walls that I pointed out and surprise surprise, there were actually two leaks in that wall. The job that was done was not done well at all. These contractors left my bathroom in a state, the shower screen is still not fitted to this day. A few months later I woke up to a flooded bedroom. This was because of the leak in the second wall that I had pointed out with the initial claim, which they ignored. I was then forced to do a second claim for something that had been raised right at the beginning. It's now seven months later and this is still ongoing. With my last follow up, I was told that another assessor needs to come out for the resultant damages and I haven't heard anything from king price since then.

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Replies (1)
King Price Insurance
King Price Insurance's reply25 Feb 2026, 10:46
Official
Hi Cindy
Our sincerest apologies for the negative experience.
Thank you for bringing your concerns to our attention. We have escalated same to management at the service provider and our claims team for urgent attention and advise on the way forward.