LR
Leticia R

1 reviews | Active since Apr 2012

24 Jul 2015, 11:25

Disgusting Money Makers

I enquired with KingPrice for a better insurance quote and was given a premium lower than what I was currently paying, so I decided I would join KingPrice car insurance. My agreement with the call agent was to take the first intallment at the end of August, because I would still be covered by the current insurer until then. KingPrice took it upon themselves to deduct my money from the end of June. When I called to tell them this, they said they would listen to the tapes and get back to me. Whether they listened to their tapes or not, I don't know because they never called me back.<br> <br> I know for a fact I said I wanted to begin with them in August, and also that they should now cancel their service. Also, one of the guys I spoke to, a team leader-Mark, if I remember his name correctly, was quick to point out that they'd return my money subject their ********** administration fee. I told him that in tryinh to retain me as a customer, Jackie-one of their consultants, haf said she'd deduct the admin fee to make the first installment less. <br> <br> Kingprice service os non existant when a client has a dispute. A month later and they still have not called me back, nor given my money back.

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Replies (1)
King Price Insurance
King Price Insurance's reply24 Jul 2015, 15:32
Official
Hello TiciaR,

It's really heartbreaking for us to hear that you had a bad service experience from us.

We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Our retentions department has been in contact to discuss as well as provide resolution going forward.

Thank you for your patience and understanding.


Royal regards

The kings court