DISGUSTING CLAIMS SERVICE

I am DISGUSTED at the level of service that King Price has given me, there is nothing Royal about there services when it comes to claims, it is a long and tedious process, where everyday you have to follow-up upon your claim,

2 years ago, i was involved in an accident, which was not even my fault, an employee of Rawson had reversed into my car and at the time of the accident, the person said she was sorry and would be liable to pay , she said our insurances would handle the matter, she was fine with paying the excess amount.

i involved my insurance as i am supposed too , King Price assured me that they would handle the matter, however i needed to pay for the excess in order for them to put through the claim and as soon as the other insurance settled they would refund me back for the excess money that i had paid upfront,

I obliged as they assured me that I was in good hands and everything would be sorted,

every month i was sending endless emails asking if they were handling the matter, and they would respond and say the matter was being handled,

its been 2 years, now that i have involved my lawyers they have responded and said they will not be able to refund me my excess but i am more than welcome to take it up further,

what company is this? most insurance companies, keep you updated as per your claims, with them, you must followup or they forget about you , as long as you have paid... Then 2 years down the line , sorry we cant help you?, what the freak is this? what royalty is this? where is the TCF in their service ? why do i have them if i will still be liable to pay for claims that are not my fault ? did they even follow-up with the person who caused the accident as they supposed too? again i ask WHAT SERVICE IS THIS? How is this even compliant in terms of the insurance laws? their Turn-around is prolonged so that you forget about your claim, i will be taking this matter to the ombudsman, this is not how you treat your customers, for 2 years I have been following up on this matter, IS THIS THE ROYAL SERVICE? YOU ARE LYING TO YOUR CUSTOMERS!!!!!!!!!!! NOT EVEN DESERVING OF THIS 1 STAR!!!!!!!

L.E MAGWAZA CLAIM NO: CKP***/***1 / ***