JJ
Johan J
1 reviews | Active since Nov 2014
29 Apr 2026, 10:48
Disgusting and poor service
King price, what a pathetic service and frustrated unresolved claim. you don't even answer our mail dated 24 April directed to claims, and once we contact you, we are being placed on hold continuously. Jacqueline is so informed and unprofessional, the biggest reason we will move our insurance to a more professional company. King price is a ******* of short term insurance. This matter will now enjoy the attention of the ombudsman followed the NCR. We will not tolerate king price frustrating us further not solving this matter in a professional manner.
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Replies (6)0
Replies (6)
King Price Insurance's replyOfficial
29 Apr 2026, 11:28Hi Johan
Thank you for bringing your concerns to our attention.
We apologise for the frustration caused by the delay in communication and the inconvenience you have experienced. Please be assured that your matter is receiving urgent attention.
Our assessing team is currently reviewing the claim, and they will be in direct contact with you regarding the next steps and the repair process. We aim to ensure this matter is handled as efficiently and professionally as possible.
We value your feedback and take service concerns seriously. Thank you for your patience while we work towards resolving this.
Thank you for bringing your concerns to our attention.
We apologise for the frustration caused by the delay in communication and the inconvenience you have experienced. Please be assured that your matter is receiving urgent attention.
Our assessing team is currently reviewing the claim, and they will be in direct contact with you regarding the next steps and the repair process. We aim to ensure this matter is handled as efficiently and professionally as possible.
We value your feedback and take service concerns seriously. Thank you for your patience while we work towards resolving this.
King Price Insurance's reply29 Apr 2026, 11:28
Official
Hi Johan
Thank you for bringing your concerns to our attention.
We apologise for the frustration caused by the delay in communication and the inconvenience you have experienced. Please be assured that your matter is receiving urgent attention.
Our assessing team is currently reviewing the claim, and they will be in direct contact with you regarding the next steps and the repair process. We aim to ensure this matter is handled as efficiently and professionally as possible.
We value your feedback and take service concerns seriously. Thank you for your patience while we work towards resolving this.
Thank you for bringing your concerns to our attention.
We apologise for the frustration caused by the delay in communication and the inconvenience you have experienced. Please be assured that your matter is receiving urgent attention.
Our assessing team is currently reviewing the claim, and they will be in direct contact with you regarding the next steps and the repair process. We aim to ensure this matter is handled as efficiently and professionally as possible.
We value your feedback and take service concerns seriously. Thank you for your patience while we work towards resolving this.
JJ
Johan J's updateReviewer Update
29 Apr 2026, 11:44King price, if your own claims department can't even get hold of the assistant manager to solve this matter, I can't see how you trying to solve this matter.
Your reply is nothing else than a blow in the sky and a slap in our faces.
it is more than one hour we holding the line trying to find a resolution. we even contacted *** but apparently the assistant manager will contact us, same story we were told the past Friday.
Your reply is nothing else than a blow in the sky and a slap in our faces.
it is more than one hour we holding the line trying to find a resolution. we even contacted *** but apparently the assistant manager will contact us, same story we were told the past Friday.
JJ
Johan J's update29 Apr 2026, 11:44
Reviewer Update
King price, if your own claims department can't even get hold of the assistant manager to solve this matter, I can't see how you trying to solve this matter.
Your reply is nothing else than a blow in the sky and a slap in our faces.
it is more than one hour we holding the line trying to find a resolution. we even contacted *** but apparently the assistant manager will contact us, same story we were told the past Friday.
Your reply is nothing else than a blow in the sky and a slap in our faces.
it is more than one hour we holding the line trying to find a resolution. we even contacted *** but apparently the assistant manager will contact us, same story we were told the past Friday.
King Price Insurance's replyOfficial
29 Apr 2026, 12:09Your message has been sent to our assessing team to contact you to discuss.
King Price Insurance's reply29 Apr 2026, 12:09
Official
Your message has been sent to our assessing team to contact you to discuss.
JJ
Johan J's updateReviewer Update
30 Apr 2026, 12:49Exactly one business day, no call or any attempt from king price contacting us.
Hopefully more clients will follow cancelling their short term insurance with you.
NFO or better known as the Ombudsman already received our service issues against king price.
In the meantime king price already deducted the premium for May while treating us with no respect by ignoring us and leaving us with your incompetency and no accountability as insurance.
Hopefully more clients will follow cancelling their short term insurance with you.
NFO or better known as the Ombudsman already received our service issues against king price.
In the meantime king price already deducted the premium for May while treating us with no respect by ignoring us and leaving us with your incompetency and no accountability as insurance.
JJ
Johan J's update30 Apr 2026, 12:49
Reviewer Update
Exactly one business day, no call or any attempt from king price contacting us.
Hopefully more clients will follow cancelling their short term insurance with you.
NFO or better known as the Ombudsman already received our service issues against king price.
In the meantime king price already deducted the premium for May while treating us with no respect by ignoring us and leaving us with your incompetency and no accountability as insurance.
Hopefully more clients will follow cancelling their short term insurance with you.
NFO or better known as the Ombudsman already received our service issues against king price.
In the meantime king price already deducted the premium for May while treating us with no respect by ignoring us and leaving us with your incompetency and no accountability as insurance.
King Price Insurance's replyOfficial
30 Apr 2026, 13:01Our sincerest apologies for the negative experience. An urgent follow up has been sent to the team to contact you.
King Price Insurance's reply30 Apr 2026, 13:01
Official
Our sincerest apologies for the negative experience. An urgent follow up has been sent to the team to contact you.
King Price Insurance's replyOfficial
30 Apr 2026, 13:02Our sincerest apologies for the negative experience. An urgent follow up has been sent to the team to contact you.
King Price Insurance's reply30 Apr 2026, 13:02
Official
Our sincerest apologies for the negative experience. An urgent follow up has been sent to the team to contact you.