DISGUSTED WITH SERVICE RECEIVED

I'm extremely disappointed in the service received by KING PRICE is this the ROYAL treatment King Price prides themselves in giving. U could've fooled me.. From the beginning of my claim this has been a nightmare. On the day of my accident I sat at the Panel beater from 12.00pm to 4pm in the afternoon waiting for the claims adviser to provide me with a loan car as mine was not drive-able,They NEVER phone you back EVER, I keep calling and and i get told my claim is pending,surely you guys have sms systems in place where you at least notify your clients of the delays or processes on their claims. I'm really considering cancelling my cover with you guys as I do not feel comfortable should something more drastic happen and I get this type of treatment. Even the claims manager promised to call me back to date nothing. Any way I actually don't care anymore I know this will fall on deaf ears...being in the Motor industry myself surely one's claim does not take 4weeks to finalize, Whats more frustrating the premiums just keep being deducted and no service delivery whatsoever. Car hire expires this week and guess what I still don't no what the hell is going on.U guys should be ashamed...