DISGUSTED with Ignoring Client Request

Disgusted by KP debiting my account after sending mail to cancel policy before inception date and telephonically when a consultant tried to convince me to keep the policy. Inception date was 01 May 2021 and the cancelation mail was sent 8 April 2021 (also called to convince me same day) and a reminder mail on 9 April 2021. Even asked to confirm receipt of mail but ALL was ignored. *** is the contact email even on my policy docs but for some reason no one seem to attend to my request and then had the nerve to debit my account 3 May 2021 almost a month after cancelation REQUEST leaving my account in a negative balance. Yes KP may have some good feedback but this has proven to me how sneaky they can be for new business by ignoring client requests to fill their pockets. Sis...DISGUSTING!!!!