Disgusted by King price insurance

Please please please be aware of King price insurance, they Advertise Royal service but when it comes to claims they are the worse, I have never experienced such pathetic, poor service,I am appalled by the way they treat there clients, I had a burst water pipe which was an emergency as obviously it affected my water bill,they took there own sweet time to send someone,eventually they sent someone,knocked open my shower floor and wall tiles as tht is where the leak was and fixed the leak,3 weeks later and I am still waiting on them to come and fix the damage thy did to my shower,after getting the report from the accesor they telling me thy need to contact my previous insurance 1st, now cn someone pls tell me what does my previous insurance hve to do with my current insurance which I pay every month with no hassle and my claim has been approved and access paid but thy not coming out to complete the job,all they do is come up with excuses, it's so sad that we do right by paying insurance and then when it comes to claims clients get disgusting service as now me as the client is sitting with a raw shower I cannot use due to this messed up service I get from my insurer King Price,numerous calls and numerous emails with no replys, be aware people and choose wisely when u take out insurance as I would not like anyone else having to go through this stress.