Disgusted about king price insurance service

I would like to share about the most unpleasant experience I have had with king price insurance. I took out an extended warranty. My policy documentation had no exclusions and when I wanted to claim, was told that there was the exclusion and therefore they could not satisfy the claim. Besides having to wait for a week for them to respond, they asked me to take take the vehicle to a dealer to get a quote and that I was responsible for the strip to quote. I have had the same comprehensive household insurance for many years and have had extended warranty taken out with Hollard but have never experienced such incompetence before. The end result is that I now need to repair my vehicle whilst I have a warranty cover. I sent then an email on Monday and to date have received no response. I hope that others reading this review will learn from my mistake and choose another service provider because king price is certainly not what they say they are.