Disgraceful treatment of a loyal customer

Dear Andiswe and Ombudsman Team,

Thank you for your response regarding my complaint about the cancellation of my insurance policy with King Price Insurance. I appreciate your time and consideration in reviewing my case.

I would like to clarify the circumstances surrounding the incident and my interactions with the investigating officer, as I believe the cancellation of my policy was unjust.

The incident in question occurred at night on a dangerous road, and I was alone at the time. Naturally, I was quite startled and anxious due to the situation. During the investigation, the officer who handled my case employed an intimidating approach, which further heightened my distress. Despite these challenging conditions, I did my best to provide all the information I could recall about the incident.

I want to emphasize I was always truthful and transparent. The assertion that I did not provide true and accurate information is deeply concerning to me. I shared everything I remembered, but the officer was unable to obtain footage from the security camera where the incident took place. I believe this lack of evidence unfairly led to the decision to cancel my policy.

I have been a loyal customer of King Price Insurance for several years and have always conducted myself with integrity. I have never tried to claim for something that did not happen and I have never **** to an insurer. The treatment I received made me feel like a ********. The value of my car was only R50,000, and at this point, my concern is not with the monetary compensation but with clearing my name and rectifying the situation.

I respectfully request a reconsideration of the policy cancellation and the associated records. I would like to request for all of my data with King Price to be deleted in alignment with the POPIA act if that is possible if they are not able to be fair and remove the mark on my name. It is important to me that this matter be resolved fairly and that I am not unfairly penalized for circumstances beyond my control.

Thank you for your attention to this matter. I look forward to your guidance on how to proceed and what steps can be taken to address this issue.

Warm regards,

Kelsey

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Thanks to King Price, they have made my life a living hell and up until now, I still can't get insurance.