AP
Angelique P

1 reviews | Active since Apr 2014

13 Apr 2016, 13:50

**************

A few days ago I informed KP that an extra amount was deducted off my insurance and also to inform them that my status has changed to sequestrated. They said they would investigate and get back to me. no call-back., Yesterday I logged a call for them to call me back and the lady did. I then told her we were moving house end of the month and I would like a quote for the new premises and then I also told her about the previous call to inform them. She then told me that she would call me back. Later that same day I got a call from her stating that my premiums would increase as my status has now changed. I feel this is **************, because for the last 3 - 4 years that I have been with KP I have NEVER defaulted on a monthly payment and now this. I told the lady to speak to her actuaries who made this decision and to tell them that I want me premiums to remain the same. She said she would get back to me. To date - no answer on the extra monies having gone off or my status. I would really like an answer soon please.

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Replies (1)
King Price Insurance
King Price Insurance's reply15 Apr 2016, 15:47
Official
Hello Angieariadne,

Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.

Our retentions department has been in contact with you to discuss the premiums and the way forward. Should you require any further information please do not hesitate to contact.


Royal regards

The kings court