TS
Tshimdiluni S

1 reviews | Active since Dec 2019

29 Apr 2024, 13:15

Disatisfied with my premium increase

I logged a complaint on Thursday last week after I had a chat with one of the guys from KP regarding my premium increase and I have a very deep dissatisfaction with the recent hike in my insurance premiums. As a long-standing customer of Kingprice Insurance, I have always valued the reliability and fairness of your services. However, the abrupt and significant increase in my premiums has left me feeling utterly betrayed and disregarded. I demand an immediate review of my account to justify this unjustifiable increase. Furthermore, I insist on speaking with a manager directly to address this matter. I require reassurance that my concerns will be taken seriously and that appropriate action will be taken to rectify this situation. Anything less will compel me to explore alternative insurance providers who value their customers and uphold fairness in their pricing policies. I urge you to prioritize this issue and provide a prompt response. Failure to do so will only confirm my suspicions that King Price no longer prioritizes the interests of its loyal customers.

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Replies (1)
King Price Insurance
King Price Insurance's reply29 Apr 2024, 13:50
Official
Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!

Our broker client care team will be in contact to discuss your concerns and the way forward.